Privacy.

Who we are

InvoiceGrid is a registered business name of Planned Edge (ABN 17 386 962 357), 100 Nepean Highway, Aspendale VIC 3195. Contact us about privacy at support@invoicegrid.com.au.

Whose information we hold

• People who use InvoiceGrid for their business: their name, email address and business details.
• Their customers. These are the people and businesses who receive invoices and reminders. They don't need an InvoiceGrid account to view their invoice. The business that uses InvoiceGrid decides to send to them.
• Visitors to this website who ask for early access.

What we collect, and how

From Xero

With the business's permission: its invoices, the customers they're for (names, email addresses, postal addresses), and payments.

From customers' answers

On their invoice page: what they chose (paid, a date, a question) and anything they wrote.

From people who use InvoiceGrid

Account details, and records of sign-ins and security events.

From the early-access form

What you type into it.

Why we use it

Managing the business's invoices

To run InvoiceGrid for the business. That means checking its invoices, sending invoices and reminders to its own customers, showing it their answers and noting them in Xero.

We don't send marketing to anyone's customers, and we don't sell personal information.

AI assistance and the business's decisions

InvoiceGrid is designed to use AI for limited tasks, such as drafting reminder wording. The business's settings and approvals guide that work. Limits built into the service still apply. Matters that need judgement go to a person.

Changing settings or giving feedback guides how InvoiceGrid works for the business. We don't use data from Xero, or information derived from it, to train or fine tune AI models.

No decision about a person is made by InvoiceGrid alone. Anything that needs judgement goes to a person in the business. If that ever changes, we'll say so here first.

Accounts and early access

We also use information to keep accounts secure, and to contact people who ask for early access.

Who we share it with

We use contracted service providers to host InvoiceGrid, store its data, deliver and receive its email, and process information for AI assistance. We share information with Xero when we note a customer's answer against an invoice. We may also disclose information when the law requires it.

We require our AI processing providers not to use data from Xero, or information derived from it, to train or fine tune AI models.

We don't take card payments on this website or in InvoiceGrid. If that changes, we'll update this policy before it does.

Where it's kept

The InvoiceGrid service

The service is being built to keep invoice data in Australia, including backups. AI drafting is intended to take place in Australia.

This website and early access

The delivery network that serves this website has servers in many countries, so a page request may be answered from outside Australia. The early-access details you type are stored in Australia.

How long we keep it

Early-access entries are set to expire 180 days after you send the form, and are deleted automatically when they do.

InvoiceGrid isn't open to customers yet. We'll set out how long account and invoice data is kept, and update this policy, before the first account opens.

If you received an invoice or reminder through InvoiceGrid

The business that sent it gave us your details through its Xero account, so that it could send you the invoice and remind you about it. We use those details to provide the invoice service for that business, as described above. You can ask that business, or us, what we hold about you.

Seeing and correcting your information

You can ask to see the personal information we hold about you, and to correct it. Email support@invoicegrid.com.au. We'll reply within 30 days.

Complaints

Email support@invoicegrid.com.au and tell us what happened. We'll look into it and reply in writing. If you're not satisfied, you can complain to the Office of the Australian Information Commissioner at oaic.gov.au.

Cookies and tracking

We don't use advertising or analytics scripts on this website. The appearance control can save your light or dark preference in your browser.

Changes

If we change this policy, we'll publish the new version here with a new date. See also the terms.